Required skills

communication skills to liaise with internal and external personnel on technical operational and business related matters

literacy skills to interpret technical documentation and write reports in required formats

numeracy skills to take test measurements interpret results and evaluate performance and interoperability of network

planning and organisational skills to plan prioritise and monitor own work

problem solving and contingency management skills to adapt configuration procedures to requirements of network and reconfigure depending on differing operational contingencies risk situations and environments

research skills to interrogate vendor databases and websites to implement different configuration requirements to meet security levels

technical skills to select and use server diagnostic test application software and hardware to suit different network applications

Required knowledge

Australian Computer Society Code of Ethics

common network

cable types and connectors

topologies

compatibility issues and resolution procedures

desktop applications and operating systems as required

documentation skills for networks

enterprise communicationtraining systems in relation to training and advising staff involved in the deployment

features of

current network operating systems NOS

current server applications compatibility issues and resolution procedures

implementation and configuration of servers

system backup procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

analyse server and network operational issues

apply user applications and relate user needs when configuring a server

create technical and user documentation

install and configure server

test server and reconfigure network

troubleshoot server and network failures

Context of and specific resources for assessment

Assessment must ensure

site where server installation may be conducted

relevant server specifications

cabling

networked LAN computers

server diagnostic software

switch

technical requirements for a network

WAN service point of presence

workstations

relevant regulatory documentation that impacts on installation activities

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate installing or updating network

oral or written questioning of required skills and knowledge

evaluation of report prepared by the candidate outlining testing procedures test results and recommendation to network changes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Install configure and test an internet protocol network

ICTTEN4198A Install, configure and test an internet protocol network.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Server applications may include:

Appropriate person may include:

Server may include:

Network operating system may include latest versions of:

Requirements may be in reference to:

business

Client may include:

User may include:

System may include:

Configuration may include: